Shipping Policy

Shipping Policy: Bringing Our Treasures to Your Door

We are delighted to ship our curated collections worldwide (excluding Asia and select remote regions). Our goal is to ensure your discovered treasures arrive safely and in a timely manner.

Order Processing & Delivery Timelines

• Order Processing: All orders are carefully prepared and packed within 1-2 business days of payment confirmation.
• Shipping Methods & Delivery Times:
  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95 USD.
    • Estimated delivery: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50 USD, shipped via EMS.
    • Estimated delivery: 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way. Please note that delivery times are estimates and may be affected by customs clearance or unforeseen carrier delays.

Returns & Exchanges: Our Commitment to Your Satisfaction

We understand that sometimes a piece may not align perfectly with your vision. Our Returns & Exchanges policy is designed to be as graceful and straightforward as the pieces we offer.

Policy Overview

• We accept returns and exchanges for most items within 15 days of the date you receive your shipment.
• All items must be returned in their original, unused, and resalable condition, with all original packaging, tags, manuals, and protective materials intact.

The Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please contact our dedicated Customer Care team at [email protected] with your order number and item details. We will guide you through the authorization process.
2. Prepare Your Shipment: Once authorized, please repack the item securely in its original packaging. For delicate items like decorative objects, clocks, or canvas art, using the original packaging is crucial to prevent damage in transit.
3. Ship the Item Back: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped). We strongly recommend using a trackable and insured shipping service. Send your package to:
   
   Michaels Decor Sale Returns
   1152 Windy Ridge Road
   Columbia City, IN 46580
   United States
4. Inspection & Processing: Upon receipt, our team will inspect the returned item. Processing typically takes 3-5 business days after arrival at our facility.

Refunds & Store Credit

• Refunds: Once approved, a refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
• Store Credit: Alternatively, you may opt for store credit for the value of the returned item, perfect for future purchases of accent furniture, area rugs, or other treasures.
• Original Shipping Fees: The original standard or expedited shipping cost is non-refundable.

Exchanges

To exchange an item for a different size, color, or product (e.g., exchanging an accent chair for a different style), please follow the standard return process. In your initial email, clearly state the item you wish to receive. We will process the exchange once the original item is received and inspected. Any price difference will be charged or refunded accordingly.

Items That Cannot Be Returned or Exchanged

To preserve the integrity, hygiene, and personal nature of certain parts of our collection, the following items are considered final sale:

• Personal & Hygienic Items: Given their intimate nature, Doormats and Floor Mats cannot be returned for health and safety reasons once the original packaging is opened.
• Custom or Personalized Items: Any item that has been customized, personalized, or made-to-order specifically for you.
• Damaged Items Due to Customer Mishandling: Items not returned in their original, resalable condition, or damaged due to improper repackaging without the original protective materials.