Your curated guide to a seamless experience with Michaels Decor Sale. We’re here to ensure your journey in crafting a home filled with grace and discovered treasures is joyful and confident.
Our Products & Curation
What is the design philosophy behind your collection?
Our collection is curated for the discerning individual who values eclectic elegance and artful living. We bridge the gap between high-end aesthetic appeal and attainable luxury, offering unique accent furniture, decorative objects, and statement pieces that add character and conversation to your space.
Do your products come assembled?
Most of our furniture items, such as Accent Tables, Cabinets, and Benches, require some assembly. Detailed, easy-to-follow instructions are included. Decorative items like Vases, Canvas Art, and Bookends typically arrive ready to display.
How do I care for my furniture or decorative item?
Care instructions vary by material. Specific care guides are included with your shipment. For general maintenance, we recommend using a soft, dry cloth for dusting and avoiding direct sunlight or excessive moisture to preserve the finish and integrity of your piece.
Ordering & Account
How do I place an order?
Simply browse our curated collections, select your desired items, and proceed to checkout. You will be guided through entering your delivery details and choosing your preferred payment method.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to expedite your delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet entered the packing stage.
Do I need an account to shop?
While you can check out as a guest, creating an account allows you to track your order history, save your favorite pieces, and enjoy a faster checkout experience on future visits.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secured with industry-standard encryption to ensure your financial information is protected.
Is my payment information safe?
Absolutely. We use secure payment gateways and do not store your full credit card details on our servers. Your security and peace of mind are paramount to us.
When will my card be charged?
Your payment method is authorized and charged at the time your order is successfully placed.
Shipping & Delivery
Where do you ship?
We ship our curated style globally to our discerning community! However, we are currently unable to deliver to a few remote regions and parts of Asia. Please contact us if you have specific location concerns.
What are my delivery options?
- Standard Shipping ($12.95 flat fee): Handled by DHL or FedEx. Delivery occurs 10-15 business days after dispatch. Ideal for when you’re eager to begin styling.
- Free Shipping: Available on all orders over $50, handled by EMS. Delivery occurs 15-25 business days after dispatch. Perfect for the thoughtful designer building a layered look.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to follow your piece’s journey from our home to yours.
What is your return policy?
We want you to be completely satisfied with your curated piece. If an item does not meet your expectations, you may return it within 15 days of receipt for a refund or exchange, provided it is in its original, unused condition with all packaging. Please initiate returns by contacting our customer care team at [email protected]. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
What if my item arrives damaged?
We pack every item with great care. In the rare event that your piece arrives damaged, please contact us at [email protected] within 48 hours of delivery. Include photos of the damage and the packaging, and we will swiftly arrange a replacement or resolution.
Need Further Assistance?
Our customer care team is dedicated to providing an exceptional experience. Whether you have questions about delivery, need help finding your next statement piece, or require any other support, please reach out. We are your partner in crafting a home filled with grace.
Email us at: [email protected]
Our Home Base: Michaels Decor Sale, 1152 Windy Ridge Road, Columbia City, US 46580
Our customer care team is dedicated to providing an exceptional experience. Whether you have questions about delivery, need help finding your next statement piece, or require any other support, please reach out. We are your partner in crafting a home filled with grace.
Email us at: [email protected]
Our Home Base: Michaels Decor Sale, 1152 Windy Ridge Road, Columbia City, US 46580
